Help & Support

Send us a ticket and our support board engineers will respond as soon as possible.

Our Support operations follow the business hours timeline which is :

  • Weekdays from 10.00 am to 16.00 pm Eastern European Time ( Greece )
  • Closed in the Weekends except for Urgent and Critical matters
  • Closed during official holidays for Greece

To help us help you :

  1. please let your support request be as detailed as possible towards the problem
  2. send us a screenshot of the problem
  3. send us an error code if you can get one
  4. describe your request or problem as much as possible
  5. provide some steps for us to follow to re-produce the error
  6. if its a request, please describe it in as much detail as possible
  7. consolidate your tickets and requests into as less emails as possible

We will answer your request, question, idea, bug report as soon as possible, outlining the next steps and providing ideas for solutions along with time-to-resolve estimates.

One of our team members, will work with you to resolve your issue.

Support channels

Why no phone? We prefer to have written records of the requests and support tickets, ideas and all communications, this way our work is more efficient and faster towards results. Don’t worry, we always check our email multiple times per day, your support request will be answered within our normal operations and as quickly as possible!

Send us a ticket now

Support